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  BuyMusic Help and Frequently Asked Questions

Help for listeners who want to find, preview, buy, download or stream music on BuyMusic.

How do I find and preview music?

Use Search, Genres, Charts and New Releases to explore the catalogue. A track's play control lets a visitor hear its public preview. Full-track playback requires either ownership of the music or an active streaming plan.

Do I need an account?

You may browse and listen to public previews without signing in. Sign in or create an account before checkout so purchased music, downloads, tickets, Favorites, playlists and streaming access can be attached safely to your profile.

How do I buy music or tickets?

  1. Add the song, album or available show ticket to your cart.
  2. Open the cart, review the items and quantities, and continue to checkout.
  3. Sign in when prompted and confirm the order information.
  4. Choose one of the payment options offered for that checkout and follow the secure payment instructions.
  5. After payment is confirmed, use your signed-in Purchased or Library area to access eligible music downloads or ticket information.

BuyMusic does not ask you to send card details by email. Online card information is entered on the approved payment provider's secure payment screen.

Where are my purchased downloads?

Sign in with the same account used for the order, then open the Purchased or Library area. Eligible purchased songs and albums provide download actions there. If a paid order is missing, contact BuyMusic with the account email address and order reference.

How does streaming work?

  • Public previews remain available while browsing.
  • Sign in and choose an available streaming plan when you want full-track streaming access.
  • A once-off plan covers its stated access period and does not renew automatically.
  • A recurring plan renews according to the billing period shown during signup until it is cancelled.
  • Streaming plan status and cancellation controls are available from the signed-in Profile area.

For cancellation and refund rules, see the Return and Refund Policy.

How do Favorites and playlists work?

Use the heart control to add music to Favorites. Playlist controls let a signed-in listener create and manage playlists, add music, rename playlists, choose a default playlist, and remove playlists that are no longer wanted. Playlist content is linked to the signed-in account.

I am an artist or agency. Where is my help?

Artists and agencies have additional help inside the Profile and music-management screens after signing in. That help covers uploads, albums, plans, royalties, reports and managed-artist tools.

I still need help

Visit the public BuyMusic Contact Details page, email sales@buymusic.co.za, or telephone 082-467-4210. Include the relevant account email address and order or payment reference, but never send card numbers, PINs or security codes.

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